Privacy policy

 

We are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

 

The information we collect how we use it

 

When you use our online service we need to know your name, job title, postal address, e-mail address, telephone number, credit card number and other bank details necessary to process your order. We also need to know other information relevant to customer surveys and/or offers.

 

We gather this information to allow us to process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to process your orders and to communicate with you on any matter relating to the status of your order.

 

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

 

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services, and to promote our products, special offers or other information which we think you may find interesting.

 

We and our Group may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-email to uksales@newguardcoatings.com.

 

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not received this information, please send an e-mail to uksales@newguardcoatings.com.

 

We may also want to provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email to uksales@newguardcoatings.com.

 

Our Use of cookies and other information gathering technologies

 

When you visit our website, a small piece of data called a Cookie is sent by our server to your computer. The data is stored in a small file which will ask your permission before being stored in your computer’s hard-drive. Only our server can retrieve or read contents of this file. A Cookie allows us to remember things like your preferences or what is in your shopping basket.

 

Cookies helps us improve your experience of our website. However you can choose not to accept our Cookie by modifying your browser settings.  

 

How we use your information

 

The internet is not a secure medium. To prevent unauthorized access or disclosure, we have put in place suitable security procedures to safeguard and secure the information that we collect online.

 

We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

 

Sale of business

 

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchases and their advisers and will be passed on to the new owners of the business,

 

Updating your details

 

If any information that you have that you have provided to us changes, for example if you change your e-mail address, name or payment details, please let us know the correct details by sending an e-mail to uksales@newguardcoatings.com.

 

Your consent

 

By submitting your information that you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

 

Owing to the global nature of the internet infrastructure, the information you can provide may be transferred in transit to countries outside and European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy, However, we have taken steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

 

How to contact us

We welcome your views about our website and out privacy policy. If you would like to contact us with any queries or comments please send an e-mail to uksales@newguardcoatings.com.